Operations

Using SalesWorks©, Online Sales Training, and FurnishWeb, you are able not only to measure your sales associates’ performance, but also to work to improve sales performance, if necessary.

SalesWorks©

SalesWorks© is a proprietary piece of software used to compile your performance statistics on a daily basis enabling consistent measurement of your two most important performance indicators – close rate and average ticket. Through SalesWorks sales managers can monitor sales associates’ daily, weekly and monthly performance with tools to set goals and daily progress reports. Empower sales manager with tools for accountability. You may also elect to contribute your data to a confidential database creating a multi-retailer (anonymous) composite report of performance statistics segmented by geographic region, price point merchandised, sales volume, and retail format.

Online Sales Training

Online Sales Training through The Furniture Training Company offers a variety of training programs for sales associates and sales managers in the home furnishings industry and is endorsed by NHFA, WHFA, HFIA, FMG and Furniture 1st. Online access to articles, interactive lessons, and discussion boards enable your employees to train whenever, wherever and as much as they want for an affordable flat monthly fee.

FurnishWeb

FurnishWEB is a dealer extranet that enables manufacturers and suppliers to empower their retail customers, sales representatives and staff with order management capabilities, a product image library and projected sales analysis based on historical performance by market over a secure website. Leverage these internet technologies to enhance your customer service, support sales and maximize resources with real-time status updates on your products – whether across the country or across the world.

Truck Tracker

Truck Tracker is a monitor of your fleet both Delivery and Service. Know where your trucks are continuously and how they are performing against your schedule. It measures the critical metrics of Delivery Stop Time, Unscheduled Stop Times, Vehicle Speed, plus other measurements. In short, it puts you in charge while improving productivity–postponing the need for an additional delivery crew.

These tools are defined at left. Please feel free to contact us with any questions or comments that you may have.

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